The BCP service: a must-have for your business phone lines

As part of their development, many companies require high-performance telecommunications services. The infrastructures of each of these companies are unique and tailored to their needs. The internal and external networks of these infrastructures can be fixed, mobile, or hybrid, varying depending on the chosen providers and the applications used.

Business Continuity Plan (BCP) services are preventive and protective practices that enable companies to operate despite unforeseen situations, such as the COVID health crisis, network outages, cyber-attacks, or other unexpected events. These various sources of unavailability for fixed telephony services can be resolved in minimal time thanks to BCP services. The duration of a temporary halt in operations varies by company. Therefore, each Business Continuity Plan adheres to a pre-established protocol, allowing for the implementation of predefined strategies tailored to each situation to ensure the uninterrupted functioning of key positions.

Proximus NXT offers a BCP service for fixed telephony lines (SIP Trunk) that can complement an existing or upcoming telecommunications infrastructure. This supplementary offer ensures security for the company's key positions and enables the management of incoming call routing from fixed lines to external destinations. The client can authenticate and configure the call forwarding to an external destination number via the private web interface “Proximus NXT WebSelfCare.” This forwarding is customized for each DDI (Direct Dial-In number) or group of DDIs, across all call control platforms (MS Teams, U-call, U-touch, or other IP-PBXs). The client can choose to activate or deactivate the BCP service 24/7, regardless of their location. Proximus NXT BCP is the ideal support for clients looking to migrate to a Public Cloud, such as Microsoft Teams. Our experts are available to assist and help you choose the most suitable service.